Managed Service Success Story with Sher & Shabsin, P.C.

Sher & Shabsin, P.C. is a full service creditor firm, servicing banks, finance companies, merchants, landlords and other businesses asset protection. Sher & Shabsin’s clientele range from local St. Louis companies to large national banking institutions. They handle all aspects of litigation whether for collection of money or for recovery of collateral.

Prior to their current agreement, Sher & Shabsin relied on the traditional break/fix IT model, addressing issues as they arose and receiving hourly invoices for the service. The model lacked proactive insights, potentially putting the firm on the brink of disaster. Recognizing the need for a more comprehensive approach, Troy from IT Solutions recommended the monitoring security package to provide continuous security and peace of mind.

Under IT Solutions’ Advanced Support Plan, Sher & Shabsin was assigned a Strategic Advisor, Troy Taylor, responsible for aligning IT Solutions services with the firm’s IT goals. The Advanced Support Plan in combination with Managed Security tailored for their simpler environment, ensured 24/7 network monitoring and disaster preparedness. The IT Solutions team monitored critical network and server statistics, maintained backups, updated antivirus software, ensured current security patches, and efficiently addressed system-generated alerts—a level of support often challenging for small businesses to consistently achieve.

As technology becomes more complex, even for small organizations, Sher & Shabsin benefited from an onboarding period, during which IT Solutions installed management tools, set baseline performance metrics, and remediated identified issues. Their managed support and security plans significantly reduced error emails, enhanced system management, and increased security through firewalls and email filters. The firm appreciated the quick response time, critical for a managed package, providing faster issue resolution. As a managed client, Sher & Shabsin received discounted services and priority support, ensuring critical issues were addressed promptly. The increased level of monitoring and service, coupled with comprehensive issue tracking, transformed their support system into a team approach, enhancing efficiency and reliability.