Liberty Seafood was having issues that their previous provider couldn’t tackle. After interviewing several companies, the company was convinced that IT Solutions offered the comprehensive solution suite they required.
Liberty Seafood was having issues that their previous provider couldn’t tackle. After interviewing several companies, the company was convinced that IT Solutions offered the comprehensive solution suite they required.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.
Service:
When sustainable seafood purveyor Liberty Seafood began searching for a new IT provider to replace their existing “mom and pop” firm, an online search brought them to IT Solutions. After interviewing several companies, the company was convinced that IT Solutions offered the comprehensive solution suite they required. Today, even with explosive growth and the challenges inherent in dealing with COVID-19, Liberty Seafood principals say they couldn’t be happier.
“With IT Solutions, I feel like we have a partner,” says Controller Joel Snyder. “Prior companies only provided support – their staff just asked us what was wrong and said, ‘We’ll fix it.’ IT Solutions gives us true customer service and offers solutions to meet our challenges. They are responsive to our problems.”
From Support to Superior
At the time Liberty Seafood connected with IT Solutions, Snyder reports, the firm was having issues that their previous provider couldn’t tackle. “We were growing, and they couldn’t meet our needs in terms of software. They also weren’t capable of handling all our varied projects.” After interviewing three or four firms, Snyder says, he connected with ITS.
Snyder toured the IT Solutions offices and met with company personnel, who reviewed Liberty Seafood’s challenges. Not only did Liberty have personnel who were geographically dispersed across several locations; they also had significant concerns regarding aging servers. “We explored what IT Solutions could offer to meet our challenges as well as considerations for purchasing and provisioning new servers versus going virtual,” Snyder says. “During the meeting, I felt that both I and my company were valued and important. Afterward, I had confidence and comfort in their ability to meet our challenges and be a partner.”
The NearCloud Solution
For Liberty Seafood, the IT Solutions team recommended NearCloud, IT Solutions’ private, secure, fully managed cloud service for businesses. NearCloud also includes access to Microsoft Office for all users, cloud-based malware protection, daily virus and spyware scanning, and the virtual CIO (vCIO) strategy service with live helpdesk from 7 am to 7 pm and after-hours on-demand support.
Regarding NearCloud, which ITS rolled out for Liberty in early 2019, Snyder says, “NearCloud was almost a minor investment, in terms of expense. It’s more about the convenience — having a solution that is more secure with someone else being responsible for it.” Per Snyder, that convenience goes well beyond a solution that is worry free. “It is so easy for us now, especially bringing on new employees,” he says. “Once they are set up, we give them a username and password, and they are good to go. No hardware or software to purchase.”
“I’ve had zero complaints, and everyone is able to work productively with no interruptions.”
Snyder also relishes the vCIO meetings, which Snyder attends with their CEO. “They go over what they think is urgent and what could become problematic in the future,” he notes. “In our business, any disruption is a killer. They stay on top of any challenges they see for us that could be a priority to ensure the security and safety of our network.”
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