Relying on a precarious break/fix IT support model, Hammond and Shinners faced critical risks to their systems. Their strategic shift to Managed Support not only averted a looming disaster but also laid the foundation for enduring success and efficiency in the long term.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
We were paying strictly hourly as a non-managed client. This year we changed to a managed plan which covers the server support and management. Desktop and other issues beyond that, we pay for those as we go. You guys helped us come up with a solution that works for everybody.
Service:
Established in 1979, Hammond and Shinners, P.C. is a St. Louis-based law firm specializing in labor and employee benefits law. The firm represents unions and Taft-Hartley trust funds in industries such as construction, utilities, transportation, and service. Additionally, their practice extends to workers’ compensation law, providing legal services to injured workers across various occupations. Focused on Missouri and Illinois, Hammond and Shinners, P.C. serves clients in St. Louis, St. Charles, Cape Girardeau, Jefferson County, and surrounding areas, offering tailored legal expertise to meet the specific needs of its client base.
Hammond & Shinners started with us as a conventional break/fix IT client. Whenever a server or a member of their staff encountered an issue or had a question, they would reach out, and our IT team would resolve the problem. While this approach ensured swift issue resolution, it had three significant drawbacks:
Recognizing the limitations of their current approach, Hammond and Shinners transitioned to our Advanced Support Plan after we identified an imminent server hard drive failure that could have resulted in a disaster. While it is impossible to predict every issue in advance, proper onboarding, tools, and processes allow us to detect warning signs early. This proactive monitoring is a core component of all our managed plans, offering a level of oversight that goes beyond traditional IT support models.
For a budgeted fixed monthly fee, IT Solutions engineers are responsible for all aspects and service of their server and infrastructure environment regardless of the issue. If their fileserver goes down in the middle of the night and requires after hours support, it is covered. If they have issues with a router or firewall, it is covered. In addition, our management and remote control tools are on the desktops and laptops and in the event their end users need support, we can efficiently address their issues for a reduced monthly fee.
The true advantage of selecting the right plan extends beyond merely covering the costs of resolving issues; in fact, that’s just a minor aspect of its benefits. The genuine value lies in the alignment of IT Partnership and business, working collaboratively to proactively prevent and swiftly address issues. This synergy ensures optimal functionality of IT, promoting efficiency in issue resolution while adhering to a predictable budget.
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