IT Solutions

Control Systems Company Achieves Stable Connectivity, Higher Productivity, and Better Customer Service

IT Solutions came on board with proactive solutions that helped this control systems company upgrade its IT infrastructure to an enterprise-class IT environment. Since then, this control systems company has been able to enjoy stable internet connectivity, improve its overall performance, and deliver quality customer service.

Case Studies
July 22, 2024

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

IT Solutions has helped us prepare for the big clients who might require a lot of resources and security. For instance, defense contracts require more resources and complex security than we have now, but with the help of ITS, we hope to deliver in that area, too.

Control Systems Company

Service:

Managed Security

Challenge

This pioneering ethics and compliance company has served as an independent monitor in hundreds of cases concerning federal, state, and private enforcement actions, tracking compli­ance with regulations, and industry practices in various industries such as financial services, manufacturing, insurance, transportation, retail, and commerce, public utilities, healthcare, and construction.

As this control systems company’s clientele and organization size grew, because of its lackluster, conventional IT strategy, the company encountered several problems including ongoing down­ time, poor interconnectivity, and low productivity, all of which threatened its business operations.

Referring to their initial, conventional IT strategy, the Vice President of Operations for this
control systems company explained, “We started with a person who came around whenever we experi­enced any glitches in our IT setups. From there we hired a small IT firm to offer better technical support. In time, we realized that this “putting out fire” approach won’t serve our long-term purpose. That was why we brought IT Solutions in.”

Solution

By chance, the decision-makers at this control systems company met Myles Keough, a regional VP of Sales who cautiously guided the company in its transition from its startup’s IT model to a business-level IT architecture. Reflecting on the unprecedented transformation in her organiza­tion’s IT capabilities, the VP of Operations said, “IT Solutions does a lot of stuff for us by helping us figure out what we need to buy, what we need to replace, what we need to manage our service contracts and boost the overall security of our operations”.

ITS was able to recommended the exact solutions that this control systems company needed.

This control systems company’s VP of Operations appreciates IT Solutions’ dedicated efforts that have eliminated previous operational hiccups and irritating disconnections. “Doing day-to-day troubleshooting of 36 people all over the country, and sometimes all over the world will be just over­ whelming. ITS helps us set our goals for security and enables us to operate effi­ciently,” she concurs.

The suite of IT solutions recommended, imple­mented, and regularly overseen by ITS includes the following:

  • Cloud Hosted Servers 
    • With multiple servers hosted in the cloud, users in and out of this control systems company’s office enjoy a seamless work experience.
    • Remote Desktop/Terminal Servers give this company’s staff an identity user experience no matter where they are working.
  • VoIP Hosted Phone System
    • Company staff can use a desk phone to make/receive calls, plus the ability to forward calls to mobile devices when out of the office.
  • Managed IT Support 
    • Carries out dedicated maintenance and monitoring to identify and resolve most issues clients face before they even know they exist.
    • IT Support quickly handles any IT issues clients are confronted with.
    • Support desk is available by phone, email, or online-clients can choose what’s most convenient for them.
    • Provides remote support for most IT issues so clients wouldn’t have to wait on technicians coming to their office; however, onsite support is available.
    • Offers support request tracking from a simple and clear ticketing system, so clients always know where their request status.

Results

The IT solutions recommended and implemented by ITS make it possible for this control systems compa­ny and its host of employees, subject-matter experts, and consultants to enjoy an uninterrupted internet connection and optimized communications setup. This has dramatically increased their productivity across the board.

Furthermore, it has helped the company deliver great customer service to its many customers or clients.

Therefore, ITS remains a dependable IT partner of this control systems company, an alliance that looks to last for a long time.

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