When Byron Carlson Petri & Kalb initially engaged with IT Solutions over 13 years ago, they were a small group of attorneys and staff working out of a space in Wood River, Illinois. Despite their growth, a decision to switch to a competitor a few years ago led to significant issues, including staff productivity loss and missed deadlines due to downtime, highlighting the critical importance of reliable technology support.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
We are more than a customer at IT Solutions, they treat us like family.
Service:
Providing experienced and passionate representation, Byron Carlson Petri & Kalb, LLC, is ready to protect your rights. Located in Edwardsville, Illinois, they represent clients in St. Louis and throughout Metro East and the Illinois Riverbend.
Stepping away from IT Solutions in an attempt to reduce overhead costs, the firm quickly realized the disparities among technology companies. The competitor they tried failed to match IT Solutions’ standards, resulting in notable drawbacks such as staff productivity loss and missed deadlines due to downtime. This period highlighted the pivotal role that dependable technology support plays in maintaining operational efficiency and meeting business deadlines.
Returning to IT Solutions proved transformative for the firm. The dedicated staff at IT Solutions demonstrated meticulous problem-solving and downtime elimination, addressing challenges not only in daily operations but also during major projects like server upgrades and relocations. The team successfully protected the firm’s server from external threats, showcasing expertise in recovering files after a Crypto Locker attack and implementing preventative measures to safeguard against future threats. This comprehensive solution ensured a resilient and secure technology infrastructure for the firm.
The adoption of IT Solutions’ Advanced Support Plan brought tangible benefits to the firm. The program exceeded expectations with constant behind-the-scenes management, providing peace of mind and allowing the firm to concentrate on serving their clients. The NOC’s expertise, collaboration with the Strategic Advisor, project managers, and the entire IT Solutions team ensured exceptional implementation, deadline adherence, and effective outage mitigation. This holistic approach not only resolved past issues but also established a familial connection, where the firm is treated as more than just a customer, ensuring ongoing success in business, adherence to industry standards, and robust client information safeguarding. The return to IT Solutions proved to be a strategic move, aligning the firm with a reliable and proactive technology partner for sustained growth and efficiency.
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