Expert IT Consulting Helps Aalanco Service Corp Eliminate Serious Risk of Data Loss

Prior to working with ITS, Aalanco Service Corp had been working with a pay-as-you-go IT company that wasn’t delivering the services they knew they needed from their IT. They lacked a strategic
edge that Aalanco wanted from their IT support – some­ one that could provide the services they needed.

Aalanco Service Corp chose to work with ITS based on the fact that they offered a more complete bundle of services at a reasonable monthly rate. However, even more valuable to Aalanco was the fact that ITS’ team would be able to do more than basic IT support. They could provide expert consultation and guidance on busi­ness decisions that involve IT (i.e. a majority of them).

“We chose ITS five or six years ago because we were working with a pay as you go service provider, and I can’t really say that they were providing great consultative resources,” says Dan Mahr, President at Aalanco Service Corp. “They were just doing what we asked. ITS came along with what I would call a better bundle of services at a fixed monthly price, and we thought that would work better for us.”

In assessing the state of Aalanco’s IT environment, ITS discovered that they lacked any form of effective data backup and disaster recovery plan. Their previous IT company hadn’t been equipped to
provide them with the standard capabilities for data continuity, which put their organization at serious risk of permanent data loss.

ITS showed Dan precisely how this was a gap in his core business processes that needed to be addressed immediately. The effects of data loss and poor disaster recovery extend far beyond IT –
they affect the business as a whole.

In order to rectify the situation, ITS implemented a disaster recovery solution that met Aalanco’s needs, and, to this day, regularly tests and confirms that the solution is working correctly. This allows Dan and his team to sleep better at night, knowing that ITS is looking after their critical data.

“They had something that was new to us – they would back up our server and data, and that provided us an additional level of comfort in business than we were being offered,” says Dan Mahr. “Our existing service provider, when I asked them about this service, it wasn’t even something they were familiar with at the time.”

The fact is that almost any IT company can help you out when you need a password reset or a new computer installed. The real difference is in how your IT company applies expertise and experience to help you grow and improve your business as whole, beyond your IT.

That’s what ITS provides to Aalanco, and to all our clients. We deliver a systematic approach to reducing reactive noise and risk while making their team more efficient. We’re not just an IT provider, we’re a strategic business advisor.