It’s the middle of the night and you just remembered new employees are arriving in the morning. Normally, that would mean a fire drill with your IT staff to get desktops and laptops ready, phone exchanges set up, and more. On top of that, you are in meetings all morning and just realized that an employee is working from home this week, and that they need remote access for a video conference at noon.
As an IT Solutions client, you’ll never need to worry about these annoyances again. We challenged our developers to deliver a portal that allows staff with User Permissions to request equipment, report issues, and manage many of their IT needs themselves, so you and your team can focus on work and experience fewer disruptions.
Enhancing Outcomes with Powerful Capabilities
Our latest portal update delivers 24/7 self-service IT for staff and portal Admins. With 10 functions ranging from viewing data breaches experienced by your personnel to a comprehensive list of your domains, endpoints (connected devices), servers, and software, the portal provides incredible functionality for your teams. Moreover, ITS’ updated client portal is focused on saving time and increasing productivity, which will ultimately increase your bottom line.
For Users specifically, it empowers them to become their own “tech support pros,” freeing up the capacity of your IT staff.
The following is a list of self-service tasks available at the User level. To develop these lists, we asked our in-house ITS experts what queries and help requests they hear every day. These are the common tasks that can now be handled by an individual, instead of your IT team.
Report an Incident
In the Report an Incident menu, Users can:
Service Requests
In the Service Request menu, you can ask ITS to order new applications and features, and you can search for productivity ideas. Some User requests include:
To view all Service Request features, reach out to your Strategic Advisor or call 866-PICK-ITS (866-742-5487) to request a demo.
Ticket Updates
Once a request has been submitted, Users can follow-up on the status—no more, “Do you know when I can expect to get my computer fixed?” Additionally, users can filter tickets by opened and closed tickets, and they are able to download an Excel Spreadsheet containing comprehensive information from all tickets. Need to request service after reviewing a ticket? The client portal includes shortcuts to create Incident Reports and Service Requests right from the Ticket Updates page.
Get Started
To ensure your staff can benefit from the revamped client portal as soon as possible, links to various IT Solutions’ Knowledge Base articles are available in the portal. To guarantee that your team will always be able to reach the correct IT Solutions employee for a particular issue, the portal also includes a “Department and Team Overview” section with the names and phone numbers of current contacts.
The redesigned client portal is already available to you; simply log in to your account. If you have issues gaining access or wish to request a demo of the portal, please reach out to your Strategic Advisor or call 866-PICK-ITS (866-742-5487).
We’ve got answers — fast, clear, and tailored to your needs. Let’s talk tech.
