This broadcast journalism graduate wasn’t sure what an MSP was when she joined her first one as a temporary dispatcher. However, her ability to analyze a situation and discover a workable solution quickly propelled her into a client-facing role. Now, with two years of Strategic Advisor experience under her belt, Julissa Ortiz credits working with market-leading clients as the catalyst for her evolution into a dedicated client advocate.
Julissa’s clients include financial services companies, law firms, media companies, and construction entities, as well as non-profit organizations. While the business type varies, the challenge is the same: bring structure to chaos—both the client’s and her own. “I like to tackle smaller tasks first and work up to larger parts of the problem,” Julissa noted.
She was attracted to IT Solutions for its progressive approach to diversity and inclusion, and the fact that the company has women in leadership. “I was thrilled to see that IT Solutions has women in leadership,” she shared. “Women in technology are few, and it is not too common to see a Hispanic woman of my age working as a Strategic Advisor.”
While serving her clients well is Julissa’s top priority, she is committed to expanding her IT knowledge as well. For example, she is currently pursuing two industry certifications: one concentrating on how to build shareholder value and a second focused on security. “My clients are constantly looking for ways to deliver more value to their stakeholders and to protect themselves against escalating security risks,” she explained. “I want to be ready with the answers when these questions come up! My success totally depends on my clients’ success, and I like it that way.”
Outside of work, Julissa uses her unending stream of energy to stay extremely busy. Her latest project involves producing a podcast on culture and life issues for young professionals aged 25 to 30. She continues to advance her skill in a lifelong passion—dancing. The name of this practice perfectly describes it: participants execute sharp, precise movements, with a focus on body control, while wearing high heels.
“As soon as I master something, I start thinking about what’s next.” It’s no wonder Julissa is so perfectly suited for the Strategic Advisor role; she craves a constantly changing set of challenges!
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