Who knew being bored as an extra in Hollywood would lead to building an outstanding career in technology? Evidently, Nathan Esposito did. A true Renaissance Man with a wide array of talents, Nathan left college with a degree in performance arts and moved to Los Angeles to try his hand at acting. He even landed a role as an extra in the popular series “Gilmore Girls” before finding his true passion for technology.
When he started out as a networking tech at CompUSA in St. Louis, he discovered his stellar problem-solving skills. Before long, he was the networking lead. But it seemed to Nathan that his tech job was asking him to solve the same set of problems repeatedly. With boredom creeping in again, he jumped to a Managed Service Provider (MSP) to support the IT needs of small and large companies. The variety of challenges to solve kept him on his toes. He enjoyed the rollercoaster called “IT Support” so much that he spent the next 18 years working with two leading MSPs in the St. Louis area, where he quickly learned that each company and market had different technology problems. As he explored the tech side of problem-solving, he began delving into business-oriented issues as well. During this time, Nathan gravitated to increasingly more complex IT problems and discovered that leaving a client’s IT system in better shape than how he found it fueled his professional satisfaction.
“The end result of my work is that I improved a client’s life in some way,” said Nathan. “How many people can say that? I love finding a technical or business mess and leaving it all neat and tidy.”
This ability to grow in multiple areas led Nathan to IT Solutions as a Strategic Advisor five years ago. Currently, he serves as the Manager of Customer Success on the Client Success Team at our St. Louis, MO office. Nathan’s value to his customers comes from his deep knowledge of technology, coupled with a strong sense of business. He easily transitions from technology to business, which makes his solutions more effective from a technical standpoint as they improve business operations.
As the Manager of Customer Success, Nathan moves easily between industries. “I have found that operational issues are pretty similar from one industry to the next,” said Nathan. “My fascination with this high level of client support feeds my drive to solve new, more complex problems. I’m never bored because no day is like the previous one.”
After hours, Nathan uses his expert cooking skills (no recipe needed!) to prepare exotic, themed meals for his family, which includes his wife and two daughters. He also plays guitar and serves as the “go-to” fixer for all the devices around the house. St. Louis may be a long way from Hollywood, but Nathan’s clients are glad he made the move.
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