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"What IT Solutions has created is a partnership between our two companies," said Pantaliano. "For Domus, an IT partnership is dependant on proactive leadership and open communication. They've achieved this role because they communicate better than any IT provider we've had in the past and they make our best interests their main concern. I can already see the benefit to our network and our productivity."
Moving to ITS' SharedVision system, Domus has reduced the time it spends on IT issues by about 75%.
"ITS has been extremely responsive to our needs," said Pantaliano. "Our users no longer have to fumble through their IT challenges or call me in for assistance. Now, I can focus more on my core responsibilities."
In addition to saving valuable billable hours by improving its network performance and lessening its employees' frustration levels, ITS' SharedVision program has also saved Domus 25-30% in IT operational costs. Domus no longer has to
pay for service when its network crashes and can more easily budget its IT expenses.
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